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ETC

Role: Business Analyst Intern
Location: Richardson, TX, US
Date: Jan 2023 - May 2023

Work Description

  • Performed advanced data and quantitative analysis using Python and PostgreSQL, optimizing maintenance schedules of tolling equipment and decreasing corrective repair tickets by 20%.

  • Conducted risk assessments and gap analyses to identify process improvements, enhancing workflow efficiency.

  • Collaborated with stakeholders to troubleshoot and define requirements, performing root cause analysis and data sourcing from multiple platforms for comprehensive KPI insights.

  • Converted business requirements into technical specifications (SRS) to optimize workflows using MS Visio.

  • Developed interactive dashboards and predictive models in Tableau to identify and forecast equipment failures, achieving a 35% reduction in maintenance costs.

  • Designed data mapping processes for daily task execution, minimizing operational exceptions by 45%.                                                                                                                                          

  • Developed and tested predictive models using classification and regression techniques to forecast equipment failures, improving maintenance scheduling.

  • Transitioned the maintenance strategy from reactive to proactive by designing predictive maintenance schedules, reducing corrective repair tickets by 20%.

  • Created interactive dashboards in Tableau to visualize patterns in repair tickets and equipment performance, enabling data-driven decision-making

  • Presented actionable insights through heatmaps and scatter plots, highlighting key failure points and correlations within the data.

  • Documented technical specifications, process flow diagrams, and project timelines using tools like MS Project, MS Word, and MS Excel.

  • Utilized advanced algorithms such as DTW (Dynamic Time Warping) and Time Series Clustering to predict equipment failure timelines.

  • Facilitated discussions with cross-functional teams to implement process changes and achieve strategic objectives.

  • Initiated model testing with an 80/20 data partition to assess accuracy and reliability before implementation.

  • Delivered presentations to senior management, summarizing analytical findings and proposed solutions.

Infosys

Role: Business Analyst
Location: Bengaluru, India
Date: Sept 2020 - Aug 2022

Work Description

  • Streamlined data integration initiatives within CoSyMa (Corporate System Management Portal) using agile methodologies, implementing deployment protocols in MS SQL Server and SAP, increasing efficiency by 40%. 

  • Led requirements elicitation sessions and created business requirement documents (BRDs) for application management systems, integrating data modeling techniques to optimize budget allocation and resource planning.

  • Conducted comprehensive risk analysis, ensuring adherence to data governance and compliance standards.

  • Designed automated workflows and Power BI dashboards for process monitoring of app packaging KPI metrics.

  • Utilized MS Project and JIRA for project tracking, prioritizing milestones, and delivering strategic solutions.

  • Developed and prioritized user stories in Agile environments to support system development and delivery.

  • Built robust data models and executed ETL processes for application packaging using PowerShell AppDeploy Toolkit, reducing time complexity by 60%.

  • Worked within Agile frameworks, managing sprint planning, backlog refinement, and sprint reviews to ensure timely delivery of solutions.

  • Conducted in-depth troubleshooting and root cause analysis of application deployment issues, ensuring resolution within SLA timelines.

  • Leveraged System Center Configuration Manager (SCCM) for deploying and managing software packages across virtual and physical environments, reducing system downtimes and operational complexities.

  • Designed workflows and performed analysis for Active Directory-related application packaging and configurations, streamlining user access and policy enforcement.

  • Analyzed and optimized MSI (Microsoft Windows Installer) packages, implementing best practices for custom application packaging and deployment.

  • Collaborated with cross-functional teams to support application packaging processes for a globally established client, ensuring seamless software deployment and maintenance.

  • Implemented virtual machine configurations to simulate diverse client environments for testing, validating packaging solutions, and improving quality assurance.

  • Utilized Azure Boards to track user stories, tasks, and project milestones, enabling seamless sprint planning and progress monitoring in Agile environments.

  • Acted as a bridge between technical teams and business units, facilitating clear communication and ensuring that project objectives were met.

  • Supported organizational change management by documenting system upgrades, creating user manuals, and conducting training sessions for end-users.

  • Collaborated with QA teams to define test cases, participate in UAT (User Acceptance Testing), and ensure that deliverables met business requirements before package deployment.

Community Dreams Foundation

Role: Project Manager 
         (Volunteer)
Location: Remote, US
Date: July 2024 - Present

Work Description

  • Collaborate with senior executives and cross-functional teams to spearhead the development of the Green Connect application under Dreamline AI, ensuring alignment with the organization's mission and strategic goals while optimizing project outcomes through structured planning and execution.

  • Oversee comprehensive lifecycle analysis, including requirements gathering, data analysis, and design implementation, to enhance operational efficiency and improve data processes within the organization, ensuring data integrity and seamless system integration.

  • Facilitate team meetings to track KPIs, manage project timelines, and ensure alignment with strategic milestones by leveraging data-driven insights to optimize project execution and mitigate potential risks.

  • Conduct weekly meetings to monitor team performance, ensure goals are met, and continuously refine strategies to drive organizational success, fostering a culture of accountability and continuous improvement.

  • Drive staff training and communication initiatives to enhance employee engagement, performance, and professional growth within a high-performing work environment, ensuring that team members are equipped with the latest industry trends and best practices.

  • Implement process automation and technology-driven solutions to improve operational workflows, reduce inefficiencies, and enhance decision-making capabilities within the organization.

  • Develop detailed project documentation, including status reports, risk assessments, and stakeholder communications, to ensure transparency, facilitate informed decision-making, and maintain alignment with business objectives.

  • Collaborate with internal and external stakeholders to drive innovation and ensure the successful adoption of new technologies, optimizing business operations and fostering a forward-thinking organizational culture.

PMI
Dallas
Chapter

Da

Role: Project Specialist 
         (Volunteer)
Location: Dallas, TX, US
Date: Feb 2024 - Dec 2024

Work Description

  • Membership Growth & Engagement: Analyzed new membership data and implemented targeted strategies, leading to an increase in PMI Dallas membership and improved retention rates.

  • Military Initiative Program: Collaborated with cross-functional teams to define project scope, objectives, and deliverables, ensuring seamless project execution and alignment with PMI Dallas' strategic goals.

  • New Member Orientation: Spearheaded onboarding sessions to integrate new members into the PMI Dallas community, enhancing engagement and participation.

  • Process Optimization: Identified inefficiencies in membership tracking and proposed data-driven improvements, leading to streamlined operations and better member insights.

  • Stakeholder Communication: Acted as a liaison between new and existing members, ensuring clear communication of PMI Dallas resources, events, and professional development opportunities.

"The best way to predict the future is to create it." — Peter Drucker

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